Privacy Policy

1. Information We Collect

We collect information you provide when registering an account, placing orders, or contacting us. This includes your name, email address, company details, billing information, and usage data generated through your use of our Platform.

2. How We Use Your Information

We use your information to provide and improve our services, process orders and payments, send service communications, and comply with legal obligations. We do not sell your personal data to third parties.

3. Data Sharing

We may share your data with distributors and vendors when necessary to fulfil orders, with payment processors for billing, and with service providers who assist in operating our Platform under strict data processing agreements.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data is transmitted using industry-standard encryption.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your relationship with us plus a reasonable period thereafter.

6. Your Rights

Under GDPR and UK data protection law, you have the right to access, rectify, erase, or restrict processing of your personal data. To exercise these rights, please contact us.

7. Cookies

We use essential cookies to operate the Platform and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

8. Contact

For privacy queries or to exercise your data rights, please contact us. Our Data Protection Officer can be reached at the same address.